Privacy Policy

Effective Date: 6/5/2025

Thank you for visiting our website and supporting our business. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services, including our online catalog hosted via Ecwid by Lightspeed, form submissions via Cognito Forms, invoices and payments via Wave Financial Inc., and interactions with our social media platforms and marketing services such as Facebook, Instagram, and Google.

1. Information We Collect

We may collect personal information when you:

Contact us through our website, email, or social media
Submit an order or inquiry
Leave a review or comment on our Google Business Profile
Interact with our site through analytics tools (e.g., Google Analytics)

This information may include:

Personal Information: Name, email address, phone number, physical address (for deliveries and billing).
Order Details: Products purchased, order preferences, payment information.
Form Submissions: Event details, inquiries, and preferences submitted via Cognito Forms, Ecwid by Lightspeed, or Square.
Social Media Interactions: Publicly available information when you interact with our Facebook or Instagram pages (likes, comments, follows).
Analytics Data: Device type, browser, IP address, website activity (collected via cookies, Google Analytics, and similar tools).

2. How We Collect Your Information

Cookies: You can learn more about this in our Cookies Policy.
Online Catalog: Plans made with our online catalog hosted via Ecwid by Lightspeed.
Forms: Information you submit via Cognito Forms (e.g., contact or event booking forms).
Grab & Go Appointments: Requests for a Grab & Go Garland pickup processed via Square
Social Media Platforms: When you engage with us on Facebook or Instagram, those platforms may collect information according to their own privacy policies.
Google Services: We use Google Analytics to understand how visitors use our site.

3. How We Use Your Information

We use the information you provide to:

Respond to your questions or requests
Deliver and customize your balloon designs or event services
Improve our website, products, and services
Manage social media and online reviews
Share updates, promotions, or customer features (with your consent)

4. Social Media and Online Platforms

We do not sell or rent your personal information. We only share data as necessary with:

Ecwid by Lightspeed – for processing event details and delivery requests.
Cognito Forms – for collecting inquiry and booking data.
Wave Financial Inc. – for generating invoices and handling billing records.
Square – for secure payment processing and appointment booking for Grab & Go Garlands.
Google – for analytics and website performance.
Facebook & Instagram (Meta) – for social media engagement.
Third-Party Service Providers – such as couriers or email marketing services.

You can connect with us on:

Instagram: https://www.instagram.com/decotwist_balloon_art/
Facebook: https://www.facebook.com/Deco.Twist.Balloons/
Google Business Profile: https://g.co/kgs/CMThGC1

When you interact with us on these platforms, your data may be shared according to their own privacy policies which you can read here:

We recommend reviewing those policies if you have concerns about how your data is used.

5. Data Collection via Google Services

We may use Google Analytics or other tools to monitor website traffic and user behavior. These tools collect data such as:

Pages visited
Time spent on site
Device and browser type
Location (general, not exact)

This information helps us improve the user experience. Data is aggregated and anonymous and does not identify individual users. If you’d like to opt out of Google Analytics tracking, you can use this browser add-on: Google Analytics Opt-out

6. Data Security

We take reasonable steps to secure your information. However, please note that no method of transmission over the Internet is 100% secure.

7. Your Rights

You may:

Request to access or update your personal information
Ask us to delete your data
Opt out of marketing communications at any time

To make a request, email us at: privacy@deco-twist.com

8. Children's Privacy

We do not knowingly collect information from children under 13. If we learn we have collected data from a child without parental consent, we will delete it.

9. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this policy periodically. Any changes will be posted here with a new effective date.

If you have questions about this policy or how your data is used, please contact us:

Deco-Twist Balloon Art LLC.

privacy@deco-twist.com

863-712-4267